SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4smarttravel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4smarttravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you now i only need trolley because it's just cover delivery was fast
A cool cover, the material is Strech, dense, the lines are even, but the colors are dull, but for such a product is not ashamed, the store and the store are is is
The order came quickly exactly 2 weeks (kirov region), tracked all the way. The color is beautiful, not as bright as in the photo, but clear without divorces. The fabric is dense, quite elastic, about the strength it will be possible to dry only after the flight. The slots are not exactly accurate to the handles, but not critical, the main handle perfectly passes)). Size m on suitcase 61 (without wheels) * 27*42 sat well, tight, just right. Overall satisfied! Seller thanks!
I haven't tried it yet, but it's accurate your advertising, recommended store, the product has arrived in 15 days from the start of the order, good service and good product
Dense, excellent cover.
Great for a small suitcase, pretty.
Great, thanks to the store.
Прошло очень быстро, всё как в описании. Выглядит очень красиво. Спасибо продавцу.
Быстрая доставка. Чехол хорошего качества. Плотная ткань. Хорошо растягивается.
Excellent, tight case for a suitcase, thank you!
The cover is satisfied!
Thank you! I liked it very much!
Class I'm delighted with the dense material of my suitcase will be happy.
Everything is fine
Tight cover, zippers are OK.
Dense material, size S slightly larger than a suitcase of the size of the hand luggage S7, but not critical. It came to Novosibirsk in 10 days.
Very happy, the case is chubby and fits very well (75 cm samsonite suitcase)
Очень хороший чехол!
Посылка пришла за 20 дней в Оренбург. Трек отслеживается. Качество чехла очень понравились, все подошло Продавцу удачи и процветания.
For suitcase 34 ''dimension 87x58x33 cm