SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4smarttravel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4smarttravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product. Missed a bit more resistance the locks tripod, found that does not match the rest of equipment. The handle could have received the touch rubberized for comfort. Funny that emborracharam the door remote control. Overall a very good product. Lacked manual at least with English, would help the more lay.
Great selfie stick.
I liked the wonderful thing
Here comes the mint, come on.
Totally only works for Huawei. on Ostrich only button photographers.
Excellent product. The expected
Пришёл достаточно быстро, 12.11 был заказ и получен 1.12, все в комплекте, только коробка пострадала
Product good working, nice and fast delivery.
I discovered that I chose the fault model, for others please be careful when you choos the model, I attended to choose AF15 Pro because it have zoom function but AF15 doesn't have this function.
очень хороший!!!!!! упаковка была повреждена но целый
Good product recipe in time
As in the description, according to the purchase and the best I get super fast. I recommend the store.
Great product!! Excellent produit !! Thank you so much!!
доставка 10 днів .пульт працюе виглядае гарно.
Packaging package with navel box is a little crumpled, but it is to delivery. The product itself is intact and safe, it works perfectly. It's been about 30 days.
Delivery to Ufa about a month. The parcel arrived at the post office in the package with several other parcels. He's been tracking all the way. Got it at the post office. Great monopod. Everything works, the removable button is already included with the boot. Everything works fine, easily and quickly connect on Bluetooth with the phone. On the monopod is the label honor.
Everything came. The whole thing. Everything works. Top just a tripod with a remote control. Better than Xiaomi.
The product corresponds to the description. Delivered exactly on time.
Excellent thing, Huawei phone, zoom on the monopod works, once I recommend, the spring of the holder is tight, all rotating mechanisms work well, the fixation is excellent
The product corresponds to the description. Shipping fast, tracking was available all over. Monopod without damage and deffects, the remote works, everything is fine. I'm happy with the goods, I recommend the store.
коробка помялась в дороге, но внутри всё цело. кнопка работает, держатель крепкий, мешочек плотный. всё отлично
From order to mail to moscow region for 18 days. The stick is good. Minus star for packing. The store knows exactly what kind of factory box comes in. There is something to strive for.