SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4smarttravel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4smarttravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
впервые на Али доставка за 4 дня! неожиданно собралась в путешествие, решила заказать рюкзак на Али. очень боялась что не успеет дойти, но о чудо!!! он доехал всего за 2 дня. к слову. рюкзак очень удобный, продуманный. все карманы функциональны и удобны. мой рост 165. мне комфортно его носить. вещей войдёт уйма! довольна как слон. есть отдел для обуви, чехол на рюкзак храниться в отдельном кармашке. на поясном ремне тоже два кармашка, можно положить мелочь или таблетку. продавец умничка,. всегда на связи.
Backpack match the description, like the size and material, the seams are strengthened. Recommend.
The backpack is used in several bicycles, the load in 10 kg keeps confidently, the load of 13.5 kg then you need to be careful about sharp jerks better not to do, with a small a
курьером доставлен, рюкзак 60 литров, подростку пойдёт? небольшой женщине под личные вещи! швы качественные, карманы энергонамичные, по цене пойдёт!
Super fast, super hiking backpack with waterproof cover included, was in the bottom pocket of the backpack!!! Ordered on October 2, brought on October 6!!! Recommend!!!
Worth for this price
Good backpack, very big and very beautiful, multiple pockets.
Within 1.5 weeks package received. Backpack exactly as advertised.
Доставка заняла месяц и 3 недели, упаковано нормально. Рекомендую продавца.
Delivered quickly and well received
Very fast delivery, 7 days. This is given that it was ordered during the sale period. The backpack is made perfectly, very many pockets, roomy, fully corresponds to the description!
Backpack beautiful and with enough space. My first backpack for my first trip. Has pockets in bellyband. Come with rain cover also. Bought in 18 Aug and arrived in Maceió in 16 Sept. R$ 154,31.
I am very happy from this bag. Down you can find pocket with waterproofing cover when will be heavy rain. In the other side is bigger pocket for the shoes. In the middle is pocket for snacks (enough big for snacks for week). Space for 2 bottles in the sides and small zip pockets on the waist belt. Bag is inside very big and it is divided into two parts. The belts around enable to set bag as is best for you. In the end delivery was in 3 weeks! So again ... I am very happy. Thank you store
In general, I like the backpack. I took it for the city. There are not enough small pockets inside for small things (keys, documents...). For a real hike, I think the backpack is weak. But we need to get through.
Misleading. Yakust is good, the furnitura on the vigade is good. Oh, my God, she's a bitch. I will lock up the Che :) I recommend it to you.
Backpack came to Rostov on Don in 3 days. Took the ozone at the point of issue. Very roomy. In the complete set the Cape is waterproof. The girl growth of 173-sat perfectly. On the buckle there is a whistle. And bottle holders. Lots of small pockets. There is one department for shoes. Everything is adjustable. Take it, you will not regret it
The backpack looks really great, with many useful pockets and cool color. Hope it will be waterproof also. I can't wait to use it on my next trip!
Very good, exceeded my expectations. Plus the cost in the Brazilian market
Thank You! Those backpacks are good. Recommend!!! Thank You!!!
Backpack for its varsity-a bomb. Material dense. She's a rynkaver plus. Light and Chimal pocket. It's like a game. I recommend selling.