SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4smarttravel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4smarttravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice compact bag. I put my wallet, keys and phone in it. So I don't have to put anything in my clothes. Can be worn over your clothes or under a jacket.
I’m pleased with my purchase
Все соответствует описанию, доставили за две недели.
Product conforms to the description.
A small defect but all solved. More than it looks. Thank you
Smaller than I thought (should have had a look at the dimensions instead of only looking at the models wearing the bag) but still a nice product.
A little lighter than what I was expecting??!! Okay
Schöner kleiner Rucksack. Perfekt für Kleinigkeiten im Sommer.
Good qulity. But small strap
The bag is much smaller than took before (took the bag of the same company). There are no pockets inside. The front compartment of the snake is much smaller.
Very good bag.
There is no USB and the fastener to adjust the length is very weak, does not hold the desired length. Shipping fast.
The bag is quite roomy. It will fit a small flat tray, a banana and a couple of pies. Well, every little thing.
The bag is so-so from cheap material, the strap could in general and better put in general four stars, although it pulls only three well for these dengue and it is clear.
All is well, as in the photo, for such a price its functions perform
Handbag but very small, like a purse... And so, well, all thanks to the store
It came in the declared time, getting comfortable, buying very satisfied! Recommend shop!
Excellent bag, came in 20 days. A fairly roomy wire lay separately from the outlet. Locks work, threads do not stick out.
Everything is fine
Доставка быстрая, товар отслеживался. Спасибо продавцу.
Threads stick out, the material is unpleasant and weak. Take it only at a discount