SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4smarttravel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4smarttravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product and worth buying .. I have not yet tried it .. I will do as soon as... Very satisfied and recommended
Good product. Load very well.
0.61a in input, enough to charge my battery with a (good) live sun in a few hours.
Goods consistent with the description, charges even when zlej weather and 100% clouds (version 5 panels)
Fast shipping. Goods consistent with the description. Unfortunately not yet I can check because weather no favors
Muito bom e funcional.
Very cool thing
Unique... and very accurate and delivery beat to BG. the store is very accurate.
We will test it with direct sun, product 100% recommending according to supplier specifications, gift comes with a compass, and Android cell cable.
Solar panel, store sent with scratch
A pitty that it comes with a usb micro instead of usbc but it looks amazing and it is really light weight. Have not teste efficiency yet.
Very light and compact solar battery. At how quickly charges have not yet checked, but even with a weak (through the cloud) sunlight, the phone is charging. A little heavier than a paverbank of 10,000 milliampere. It was packed very well, the description corresponds, the cable and carabiner are included, I recommend the store!
Works good!! Very satisfied!
He arrived well, quickly and meets what he says.
Well wrapped and looks promising, it hasn't been tested yet, I'll leave comments on it later
Работает!!! На солнце до 0,25 ампер, что не плохо. Доставка быстрая, упаковано нормально.
artigo de acordo com a descrição, tem bom aspero, parece resistente para o valor pago veio rapido dentro do prazo estipulado. encomenda bem acondiciona com caixa de papels, plastico e envelope. de um modo geral um bom artigo. aconselho a compra
Excellent, it works, at least I measured up to 1A, I'll keep measuring
I first indicated the wrong delivery address, but the store went to the meeting, canceled the order. For which he is a special thank you! Packed in carton. Everything has come, it works. To work you need direct rays of the sun more than not overcast weather.
Very good, I saw it lighter and it is sturdy, it looks very good materials. I 've tried it with several USB-powered elements. Today my Desktop USB fan worked smoothly at its maximum power. Eye, it is not battery, if you lose contact with the sun, stop delivering power or lower its intensity. On this day s that the sun is strong around here, during day zero problems, they can fix it in a window where the sun gets sick.
Delivery and Product are Good