SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4smarttravel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4smarttravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English 
German
I really liked it, bought for cooking porridge in the morning and the rice is very well developed. Everything is super! Thanks store I came very quickly.
It's nice.
Доставка 21 день.Получала на почте.Дома распечатала посылку -немного помят угол картонной упаковки -не критично. Сам бокс в пупырке, металлические чашки в целлофановом пакете.Все части в комплекте и целые. Размер крошечный: пластиковый корпус высотой 15 см, большая чашка высота 7 см,маленькая 2,5 см, обе в диаметре 13,5.Мерный стаканчик 40 мм. Кабель 70 см. Варила гречку: в нижнюю часть бокса налила воды ок 150 мм, в большую чашку насыпала почти столько же крупы+ ок 350 мл воды, накрыла пластиковой крышкой, потом верхнюю часть бокса. Варилась минут 40 мин , пришлось ещё мин 10 (но перелила воды -получилась мягкая и с водой). Рис не пробовала, но наверное дольше. Попробую потом и рыбу в мелкой посудине. Вообщем, неплохо -удобно на работе, если не приготовлено дома. Посмотрим как будет дальше. Товар и продавца рекомендую.
Just received, haven't try it yet. Everything looks good. Will let you know later.
Cute device, welded buckwheat immediately, everything is just super
Great bowl, just I would like to get English version of instruction ... anyway the usage is very simple so you can figure out how to use it without instruction.
Компактное устройство, брала доя поездок. Лёгкая, удобная, теперь могу приготовить полезную еду везде и в любое время, а также разогреть что-то взятое из дома.
26.07 ordered, 12.08 received in Vladivostok. well packed. The rice cooker is ordered for the child. She liked it externally, immediately turned on to cook rice. Everything is in progress now. If I can write another review. Seller recommend.
Very happy. Good thing, fast delivery. Thank you!!!!!
Excellent mini multivark, for making a buckwheat, (pour with boiling water buckwheat and another turn on the heating, that in the car that in the office on the floor))) Super fitting, yes and delivery fast, store Super, sociable & responsive. Class!!!
This is a game changer! Rice has never tasted so good. I've used it three times so far and it hasn't failed to impress me. I highly recommend this item and can't wait to try more recipes! Delivery is super quick. The item arrived 10 days from purchase and I've included the dates below: Ordered: 20/09/2021 Dispatched: 22/09/2021 Received: 30/09/2021 I'll follow up with a further review once I've tried other dishes. So far I've made plain rice, rice porriage and risotto which I've included in the pictures. I give this item an A+++++++
cute tool. have heated the food and it came perfect.
The parcel came quickly. Good, simple, small rice cooker. There was trouble, in the kit there was no form for eggs. Wrote to the store, he apologized and sent out a new parcel. Today delivered the courier. The seller was honest!!! I advise his store!!!
Good product, fast postage, highly recommended.
Not yet included, but delivery 3-5 days, autumn compact, it is convenient to take to work for those who do not have a microwave at hand.
It's fine. Already have one of these at the partner, we use to warm up food at work. It turns out hot and not dry due to hot steam, unlike dry lunch boxes just with a heating element without water. The thing is excellent, it ragged, everything works. Delivery is exactly a week at the cash desk in Pyaterochka.
All grade
The goods were delivered quickly, packed well. Cooked sausages all works, for 8 minutes. Water should be poured into the device itself and cups too.
Неожиданно толковая вещь. Рис получился идеальный.
The steamer is excellent. Took to work to warm lunches. In 3-5 minutes water will boil and the food will be heated from 10 minutes. In half an hour everything will be very hot. If someone does not have a microwave at work, take it-you will not regret it.
Thank you very much! the store is good and sociable!
The parcel came to the Krasnodar Territory quickly, a little more than a week. Everything is intact. packed very well, in a pupyrku and in a box. Wonderful rice cooker, miniature and comfortable. Recommend.
llego perfecto muy feliz.gracias
The order came quickly, just a few days, until I tested, I recommend the store.
Arrived intact and preserved. The store packed well. Complete set in full. I'll add after use. The bowl is light, without non-stick coating.