SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4smarttravel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4smarttravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good thing, the store is excellent! The parcel was tracked.
Très bien emballé et protégé
Send fast!! At the top !! Thank you very much
Good container. It warms well. Very convenient
Until i tried to warm! packed perfectly! delivery supper fast! i recommend!
Really good to use I will order one more again
The order is happy, despite the fact that they sent the wrong color.
Great thing! I recommend it to everyone!
For the office worker is very good, an hour before lunch put in the network and for lunch hot food (for an hour very hot will be)
Good stuff, looks tough, I thought I had more cutlery but bring just a little dessert spoon, now to try it out.
еще не пользовалась
All right, just have to try it out.
On the second attempt came the correct goods. Shipping fast.
Normally warms, it is not convenient to wash, moisture gets inside, because the container is not provided. I think it will last for a while. My advice take with a container that is removed and easy to clean.
Lunch box norms, not enough second container.
Excellent thing, the product came in integrity and safety, packed in a foam box, a 220 V Ina and 12 V checked, works in a 70 degree thermostat mode. Delivery 2 weeks! Excellent. On the road and to work the ideal thing. thank you!
Seller and product satisfied 5 recommend to buy
Works. But it'll take about an hour to warm up the food.
It came to us in 1 week and it's as described. We have also tried it and it makes its function perfectly. Just a hit and it's that it doesn't bring instructions, marks, or comes in a box. It was in a polspan wrapper in which it wouldn't fit properly and if it gets a hit a little hard it would have been shattered.
Good and necessary thing!
Good container. You can take
Everything is very good.