SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4smarttravel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4smarttravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No problem with shipping, even arrived before the estimated date, I feel satisfied
Not work the touch-screen…
serious store. i recomand 100%
Thank you all came
From the date of order to delivery to the Sverdlovsk region exactly 2 weeks. Everything is super!
Perfect! Great price! Excellent workmanship case!
Great for 8 Giro
Отличный кейс, идеально подошел
Boxing is normal, does not leak. In size, it is more compact than a box with metal buttons. Buttons are pressed not exceeding, there is no characteristic click. But this is when the camera on the helmet, because. You can't see the camera. And in the hands of everything is normally controlled. Delivered quickly.
Colored Glasses are attached with a наружи, not like the real ones inside. Check how will remove in the water there is no possibility.
Me llegó todo en buen estado, habrá que probar . ah llegó bien rápido. Gracias.
the touch screen back works well! very happy
All OK. The box looks very flimsy and unreliable. Water does not pass.
Великолепная доставка. Товар был заказан в воскресенье, во вторник доставили на дом
На вид все качественно. В Якутию за 11 дней! Суперскорость! Доставил курьер-класс.
Chic all the village-and snapped
The order came very fast to concepcion chile (less than 2 weeks) and apart from the pedium he brought a fabric to clean the lenses
Corresponds to the description
הגיע בזמן סביר. טרם ניסיתי. ראשם ראשוני, נראה איכותי ועמיד.
Goods received. All in films. Delivery in Moscow to Pyaterochka for 2 days
Shipping faster. Product also Crees